I have clearly been asleep at the wheel, and missed that in mid September the Adjudicator's Office published its annual report on HMRC for year end 31 March 2015.
It does not make great reading for HMRC:
“limited appetite for reflection and learning from their interaction with customers....The largest proportion of complaints received by the Adjudicator were about tax credits and HMRC’s refusal to write off overpayments. Other complaints included PAYE issues around Extra Statutory Concession A19.
...A failure to embed change may be costly”
No surprises there then!
Also of particular concern to the Adjudicator was the failure by HMRC staff to consider the circumstances of vulnerable taxpayers, especially where the department had the opportunity to exercise discretion.
Again, sadly this should be of no surprise to loyal readers!
The report contains a number of case studies, which HMRC would be advised to read.
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"