The 2015 Civil Service People Survey reveals that only 25% to HMRC staff believe that HMRC is “managed well”.
Additionally only 34% thought senior managers’ behaviour was consistent with the organisation’s values.Only 32% thought it was “safe to challenge the way things are done”, suggesting a climate far from conducive to whistle-blowing. Meanwhile, just 35% thought the board had a clear vision.
At 45% HMRC is the lowest-scoring government department when it comes to the “engagement” of its staff.
HMRC is quoted by the FT:
“With a 65 per cent response rate it is clear that more people in HMRC are sharing their views, but we recognise we still have work to do.That means that 35% of HMRC staff couldn't be arsed to fill in the survey!
Over the last five years our Civil Service People Survey scores have generally improved on staff engagement, satisfaction with leadership, change management and training. We listen to the feedback of our workforce because we know there is more we can do.
Encouragingly, the 2015 survey showed positive feedback on the department’s vision for the future and the opportunities available for staff to develop their careers within HMRC.”
Tax does have to be taxing.
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