HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 14 April 2016

HMRC Comes Last in Civil Service People Survey


The 2015 Civil Service People Survey reveals that only 25% to HMRC staff believe that HMRC is “managed well”.

Additionally only 34% thought senior managers’ behaviour was consistent with the organisation’s values.Only 32% thought it was “safe to challenge the way things are done”, suggesting a climate far from conducive to whistle-blowing. Meanwhile, just 35% thought the board had a clear vision.

At 45% HMRC is the lowest-scoring government department when it comes to the “engagement” of its staff.

HMRC is quoted by the FT:
With a 65 per cent response rate it is clear that more people in HMRC are sharing their views, but we recognise we still have work to do.

Over the last five years our Civil Service People Survey scores have generally improved on staff engagement, satisfaction with leadership, change management and training. We listen to the feedback of our workforce because we know there is more we can do.
Encouragingly, the 2015 survey showed positive feedback on the department’s vision for the future and the opportunities available for staff to develop their careers within HMRC.”
That means that 35% of HMRC staff couldn't be arsed to fill in the survey!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

33 comments:

  1. 35% couldn't be bothered! that's the same percentage of flawed prosecutions that HMRC dupe the CPS into 'running' with! sorry guys HMRC is not fit for purpose and a money pit.

    ReplyDelete
  2. Message for A Ohara, J Wheeler, J Cox

    check the evidence and legality of what you are doing.
    The day of reckoning is coming, and even though you have conned CPS into proceeding, its going to cost you dearly.

    ReplyDelete
  3. PRECEDENCE

    Vehicle Seizure & Recovery

    Freightlink Transport bv. v The Home Secretary - November 2014 and January 2015 (appeal).

    A Dutch haulier delivering into the UK had their truck and trailer seized (value €125,000) when the driver was found to be smuggling a large amount of cocaine and heroin. HMRC and Borders Agency agreed that the haulier was completely innocent of any wrong doing but nevertheless refused to restore the vehicle. Simon Clarke acted for the haulier in Restoration and Condemnation proceedings and recovered the vehicle and the client’s legal costs. The Home Secretary appealed against that decision; the appeal court dismissed the Home Secretary’s appeal and ordered that she pay Freightlink’s legal costs. The appeal court ruled that to retain the vehicle beyond the period required for a full investigation (in this case, 6 months) was disproportionate and in breach of Freightlink’s right to the enjoyment of their property under the European Convention on Human Rights.

    ReplyDelete
  4. So, retruning to the OP, last eh?, well at least the Muppet Show has been very consistent. Perhaps that is why Homer achieved her insulting gong, performance pay and huge pension?

    Where to from here, nowhere, nothing to see here, move along, grow the business, one civil service, corporate cons or is it comms? anyway, same thing.

    One thing that will result in dynamic movement will be the speeding up of privatisation.

    Don't forget though, Abraham Lincoln said not to believe everything you read on the internet!

    ReplyDelete
  5. 'Scores have generally improved on staff engagement'? I've never read such rubbish. And they certainly do not listen to the feedback of their staff, hence the new reporting system that was brought in a couple of years ago to punish staff even further by finding 10% failing, even if they weren't failing at all. Apparently we all wanted this though, according to the likes of Homer. If 35% of staff didn't bother to fill in the survey then I can understand why. What's the point in making your views known every year to an employer that doesn't listen but only wants to find more devious ways of making things difficult for its staff, and seem hellbent on getting rid of them anyway?

    ReplyDelete
  6. HMRC have no interest in people ONLY the money that they THINK, yes THINK that you owe them. Can they prove that you actually do owe it? No, because they don't know what's going on in the mighty HMRC

    ReplyDelete
  7. And yet, despite the overwhelmingly low scores and negative picture painted by staff responses, 19% want to stay working for HMRC for at least the next year and 58% for at least the next three years. That's WANT, not 'see themselves staying because they have no other options'.

    Anybody care to explain the thinking? To me it looks like a missed opportunity to send an even stronger message about dissatisfaction.

    ReplyDelete
    Replies
    1. Perhaps the 58% intend to retire or leave with a redundancy package when the 3 years is up?

      Delete
    2. If the question asked was "if you offered a similar job outside of HMRC, would you take it?" The response would be different. Many have been in for 30 or 40 years when joining the Civil Service was seen as a job for life, and will be retiring soon (lucky buggers). Ask all the new entranrs rushed in lately that question again in five years, and I will be amazed if it was as high.

      Delete
  8. HMRC are like the banks were a few years ago, bankrupt, corrupt.....but too big to allow to fail. so the status quo continues. Billions wasted last year, IT projects dumped, changes off witless leaders, and it'll be the same through this year. Here's a prediction... in 10 years and Billions later we'll be moaning about the same issues

    ReplyDelete
  9. Once again EXCOM cherry picking at the very scant positive (barely ) aspects and saying all is tickety boo. Wait till the run up surveys leading us to when we move to the 13 regional centers. If the survey results were poor now imagine what they are going to be in subsequent years. Once again fuck all will be done to address the abject misery many staff experience working for this joke of a department. World class? Don't make me fucking laugh!

    ReplyDelete
    Replies
    1. Agree. They are rock bottom and they have not even started the closure of buildings yet.

      Delete
  10. TO Edward Troup, executive chair of HMRC
    I feel in a generous mood tonight so fair warning is extended to you.
    You have until the start of August to find, investigate, prove as flawed and stop the prosecution attempt that will fail, will cost HMRC very dearly (£200.000 to date)and will be publicised in all media to show just how arrogant, unprofessional and blinkered your department is.

    ReplyDelete
    Replies
    1. Very interesting, care to expand on this?

      Delete
  11. Alleged excise duty evasion, dating back to 2014, T. Morrell, A. Ohara, Jill Cox, Jon Wheeler, Matt Powell, Mike Kelly, C. Ames, A. Cousins, S. Knight, T. Packman, L. Bines, D. Beards and many others have had until today to sort it out. They gave it to the CPS to run with and despite having ALL the info required to prove innocence we will be in court soon. Not soon enough for me, but the bill is being charged daily and they will regret their actions.
    It is incredible the depth of stupidity, ignorance, and inability to see what is right under their noses.
    Don't let anyone bullshit you that you are innocent until proved guilty. Two years experience of the good old HMRC and the way they conduct themselves has proved that not to be the case.
    The only thing I will ask of the idiots listed above is: review the evidence and either walk away or be prepared to pay dearly for your flawed and unlawful actions.

    ReplyDelete
    Replies
    1. CPS has to prove guilt, you are deemed in a court of law innocent until that is achieved.From what you say CPS is on the back foot and ill prepared, that is unacceptable to say the least.Sounds like they need to review.

      Delete
  12. Good way to divert from the thread here, which is engagement.

    ReplyDelete
    Replies
    1. Just read this and to clarify that for civil law the burden of proof is on the defendant. In criminal law the defendant is innocent until proven guilty. There is a distinct difference

      Delete
    2. fully appreciate the difference, I will prevail.HMRC think they have something, but have failed to validate the info.

      Delete
  13. actually this shows lack of engagement I would say.
    Managers not engaging with the front line staff
    front line staff not engaging with the information
    CPS not engaging with HMRC to check legality of process.
    The whole department failing to ensure engagement and thus allowing the end result to be failure. of course I'm only going by what's contained here so far. Proof will be in the outcome and court verdict, but the person seems supremely confident. If I were the CPS, I'd be asking some serious questions about the so called evidence.
    I'm sure we'll be updated, very interesting I think regardless of in the right thread or not.

    ReplyDelete
  14. Too many piss poor, nasty BULLIES in low level management.

    Higher ups couldn't give a fuck. Just keep churning out the work, they say.

    HMRC is fucked.

    ReplyDelete
    Replies
    1. I agree. The problem the senior management refuse to understand is that the work being 'churned out' is ultimately of a poorer quality as direct result of such an atmosphere and poor 'leadership'. This then directly impacts on tax collection and the service provided to the public.

      Delete
    2. Several months after the 17 April 2016 comment above, what exactly has the Lin Homer's replacement Jon Thompson done to get to grips with the 'nasty bullies' accurately described? Is he honest enough to acknowledge he is aware of the problems???

      Delete
    3. The "nasty BULLIES" referred to above are basically law breakers. As has been said before HMIC or some other independent body must bring to book such people using all available criminal and civil law. They have no place in HMRC and have no place collecting a wage from the public.

      Delete
  15. We all know HMRC is fucked, we know there's no will to sort it, we know it's costing the U.K. an absolute fortune.
    and we wonder why people opt out of paying their taxes!
    more and more people are questioning why they should pay, AND asking for the 'Google deal' Tax has been a part of our lives for years........Why cant HMRC get it right?

    ReplyDelete
    Replies
    1. A mate of mine hasn't paid tax for 12 years, he just sends back everything he gets asking for the calculations to be checked, confirmed and copied to him. Nothing happens! you cant get in touch with them, when you do its different people all the time and on it goes. weird eh

      Delete
  16. Accepted that HMRC is completely and totally fuckedup beyond recognition with no hope of recovery! It begs the question , why did dodgy dave and gormless gideon allow this to happen? I can only assume they have plans to sell it off to some mates in the Cayman Islands.

    ReplyDelete
  17. If the HMRC is seen to be and actually in total chaos that provides the excuse for NOT chasing let alone catching the big evaders.MPs can relax SNAFU.

    ReplyDelete
  18. Suggest new thread how HMRC con CPS into prosecuting cases with flawed evidence AND CPS fail to audit that evidence

    ReplyDelete
  19. ^^^ How does that work then? I thought that CPS were legally trained and know what is what.

    ReplyDelete
  20. They are trained.... BUT, they take HMRCs word for it that the evidence is good! they fail to validate the so called evidence. That's why 35% of their attempted prosecutions fail before the third hearing.
    this figure is their own from the key performance targets.
    Now if its KEY performance, wouldn't you want to be doing better than 35% fail rate AND want better evidence from HMRC?
    I was going to say that its not the fault of CPS, but it is because they are blindly accepting what HMRC says rather than checking it out.
    its the classic HMRC run up the bill, don't want to admit no claim to answer, pass it to CPS to fail and take the flack for it.

    ReplyDelete
    Replies
    1. This is where the experts, the CPS assume that HMRC are professional enough to gather sufficient and acceptable evidence. unfortunately HMRC fail to check that what they think is evidence, is just that.
      fail to confirm the contents of witness statements as accurate and credible, and compile available information which contain obvious errors.
      The outcome is that evidence is discredited and the case fails

      Delete
    2. Put the week commencing 11th July in your diaries I predict HMRC embarrassment, CPS walking away, full costs awarded and a scapegoat being sought

      Delete