HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 26 May 2016

The Quality of Service to Personal Taxpayers Inquiry

Without any sense of irony, in light of yesterday's damning NAO report into the chaos at HMRC costing taxpayers £97M in phone calls and possibly giving rise to over 3 million incorrect tax payments, PAC will be holding an inquiry into the quality of service to personal taxpayers.

I am glad to see the word "taxpayers" not "customers" has been used!

The deadline for written submissions is 7 June.

The Public Accounts Committee holds a session on the quality of service to personal taxpayers on Monday 13 June 2016 at 4.00pm

Scope of the inquiry

HM Revenue & Customs' (HMRC) mission is to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. It aims to administer the tax system in the most simple, customer focused and efficient way, helping the honest majority to get their tax right.

Taxpayers pay around £270 billion a year in income tax and national insurance, around half of all tax revenue. Many people who pay income tax do not need to engage with HMRC on a regular basis. Most income tax (86%) is collected from employees under Pay-As-You-Earn (PAYE) and administered by employers. The remaining 14% of taxpayers who are self-employed or have other income sources are required to assess their own tax liabilities.

During the last five years, the National Audit Office and the Committee of Public Accounts have reported several times on HMRC's customer service. In 2013, the Committee of Public Accounts expressed concern that the prospects of fewer staff and more calls were a real risk to HMRC achieving acceptable standards of service. The NAO report will look at what HMRC has done to improve performance since the NAO last reported in 2012, and how HMRC plans to improve customer service and seek to understand whether the quality of HMRC's customer service might affect tax revenue.

If you wish to submit evidence to this inquiry, please do so through the page linked below. The deadline for written submissions is midday on Tuesday 7 June 2016.

Send a written submission

Tax does have to be taxing.

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  1. What the PAC should be doing is looking at why the department are focusing on restaurants and takeaways , allocating resources against cases which will take up to 18 months each with no prospect of any income as limited companies fold with directors personal assets ie buildings not in the balance sheet, whilst mid size and large traders are put on the back burner ie ignored and the department fakes its figures to the tune of 14.3 billion with spurious future revenue benefit /losses prevented figures.Add to this the drop in staff numbers as BOF sheds thousands of staff in what is a glorified case of constructive dismissal (staff at Portsmouth being given the option of commuting to Stratford presumably as Croydon was too obvious )and waiting times on the phone will be the least of the countrys worries

  2. Here we go again with the PAO. I used to take an interest, but nothing ever changes as a result, it's just the same old, abysmal treatment of tax payers & staff, normal HMRC incompetency just continues un-checked

  3. The PAC. Yada yada yada. Talks a good game, actually does fuck-all.

  4. The PAC have actually done a reasonable job with trying to hold HMRC management to account but the problem is HMRC are far too defensive and nothing changes. Lin Homer has now left HMRC, the new CEO has come in, but it will all be the usual story.

  5. HMRC dupe CPS into running with doomed attempts at convictions. CPS are dumb enough not to check the details.
    35% of cases fail. I've got a bill for them in excess of £300,000.00 when I have my day in court. This case is one of many that IF any of the fucking half wits in HMRC or CPS looked at what they ACTUALLY have AND have not in the way of 'evidence' they would have saved the tax payer a few hundred thousand and themselves a shit load of time!!!
    bring it on guys, I'm ready and waiting for MY day.