WalesOnline reports that HMRC is recruiting 480 people for posts in the HMRC office in Cardiff. The full-time posts are for customer service consultants, and starting salaries are up to £20,000.
Meanwhile HMRC is preparing to close it existing office at Ty Glas, Llanishen and move to another site in the city. The Ty Glas tax office currently employs around 2,100 and is mainly a processing centre with some technical jobs. Those recruited for the new roles will be expected to handle incoming customer calls and where necessary resolve customer complaints.
The HMRC "strategy" is one of getting rid of experienced tax professionals, and replacing them with call centre operatives with little or no experience/understanding of tax.
Yes, that will work!
Oh and by the way, will HMRC please stop calling taxpayers "customers"!
Tax does have to be taxing.
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