Jon Thompson, HMRC chief executive and permanent secretary, is worried about diversity within HMRC.
A Freedom of Information request by economia in 2014 showed that 6% of HMRC staff came from a black, Asian or minority ethnic (BAME) background, compared to a national workforce average of 10%.
Thompson, some two years after that request, is quoted as saying:
"We should be recruiting from all sections of society, not just people who’ve done the ‘right’ degree at the ‘right’ university.”HMRC claims that its new programme will help it better reflect its "customer" base. It will review recruitment and selection practices to attract and appoint from a diverse applicant pool. It also says it will improve its diversity data and declarations across all lines of business.
It has also made clear that it wants to improve its approach towards customer equality, including providing assisted digital avenues and appropriate provision for the digitally excluded.
Will "customer equality" also extend to HMRC treating individual taxpayers and SME's in the same way as HMRC treats large companies such as Vodafone?
No, I thought not!
Tax does have to be taxing.
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