HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 4 August 2016

The Standard For Tax Agents

Oblivious to the fact that HMRC is utter shite, HMRC has decided that its energies are best spent on telling others what it expects of them.

As such it has penned a "Standard For Agents":
"HMRC expects high standards that promote tax compliance from anyone who offers to represent or give advice to other taxpayers."
It seems that HMRC has a sense of humour.

Let us put our collective minds together and pen a standard for HMRC, I'll start the ball rolling:

  • We expect HMRC to answer the phone within 30 seconds of dialling.
  • We expect HMRC to respond to written correspondence within 5 working days.
  • We expect HMRC to accpet and respond to emails.

Tax does have to be taxing.

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  1. We expect HMRC to know what tax is.

    We expect HMRC not to alter submitted returns and cock them up.

  2. We expect to be referred to as 'taxpayers' and not 'customers'.

  3. How's about;

    1.1 Respect you and tyreat you as honest
    1.2 Provide a helpful, efficient and effective service
    1.3 Be professional and act with integrity
    1.4 Protect your information and respect your privacy
    1.5 Accept that someone else can represent you
    1.6 Deal with complaints quicl;y and fairly
    1.7 Tackle those who bend or break the rules

    That would be a start?
    Oh, and while you are at it, complying with your own Charter as per your Corporate Report, updated 12 Jan 2016, from which the preceding is copied?


    1. That would certainly be a great start! How about also:-
      1.8 Only fully trained staff to give advice to taxpayers
      1.9 Do not tell lies or deliberately mislead people
      2.0 Do not loose mail, particularly mail sent recorded delivery
      2.1 Treat multinationals consistently with all other taxpayers such as small business
      2.2 Give open, honest & straight answers when appearing before PACs so as there is a little accountability for a change
      2.3 Sack the PR and Spin Departments - you are supposed to be part of the Great British Civil Service (put the money instead into services to help the public)
      2.4 Deal with your own internal brutal bullying of staff before lecturing the public who pay your wages.

    2. 2.4 has been ignored and buried through the management Cabal via PAC and NAO ("dear old Amyas") to the very top of thje dung heap.
      Do not expect any change soon except increased rhetoric and filibuster and wringing of scaly hands.

  4. Provide DMTC collectors the appropriate information about the taxpayers and businesses they are phoning on outbound campaigns before the calls are answered, not two minutes after the calls are answered

  5. I laughed when I saw your expectations of HMRC

    We expect HMRC to answer the phone within 30 seconds of dialling.
    Well that takes bums on seats to answer the phone, won't happen in the current cutting of resources agenda

    We expect HMRC to respond to written correspondence within 5 working
    Again won't happen see answer above

    We expect HMRC to accept and respond to emails.

    Again won't happen any time soon as HMRC does not have the staff to deal with e-mail.

    remember when both departments were merged there was approx. 90,000 staff, can't remember the last head count published but it's in the region of 50,000, so even by simple maths the present staff can't keep up with the workload.

    1. Has anyone ever wondered if bullying is endorsed and covered-up by SENIOR HMRC management as a method of cutting the staff numbers on the cheap. They then get a pat on the back, save a few peanuts, get their knighthoods, bonuses, undeserved elevations etc, plus then HMRC have money to waste on holding events such as the one they hosted at Chelsea FC's Stamford Bridge so I understand...