Unsurprisingly the Public Accounts Committee (PAC) has expressed serious concerns about HMRC's digital policy.
Digitising the Tax System (MTD)
PAC is quoted by Accountancy Age:
“HMRC is staking a great deal on the success of its plans to digitise the tax system, but once again it lacks an adequate plan if demand for its call centres does not reduce as quickly as it hopes.”MTD “must” meet the challenges of cutting spending, restructuring its business, dealing with Brexit, relocating staff, and replacing a major IT contract.
Also, HMRC must agree on a contingency plan with HM Treasury in case its projections are inaccurate. Meg Hillier, MP, chair of the PAC, added:
“Contingency planning should not be an optional extra.
HMRC plays a vital role, it is disconcerting that again we must raise concerns about customer service and transparency in the tax system. The lack of a convincing fall-back plan to safeguard service remains a looming threat.”
“Complete failure” of Concentrix
The Concentrix farce also came in for a well desrved kicking.
There has been “unnecessary hardship and suffering” due to the “complete failure” of the contract of HMRC with Concentrix. The actions of Concentrix resulted in many tax claimants being wrongly accused of fraudulent claims and lost their payments.
“We look forward to meaningful action to prevent a repeat of the failings embodied by its contract with Concentrix, a venture with appalling human consequences.”Let's see what the future will bring!
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"