HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 26 February 2018

HMRC's Culture Zone

My thanks to a loyal reader who advised me that HMRC has launched a Values and Culture Zone for staff on the intranet.

Theoretically HMRC want staff input on how HMRC should be in terms of behaviour and environment.

Staff were asked for their thoughts, and a word cloud was produced.

All well and good, thusfar.

Unfortunately, HMRC scored a massive own goal; the word cloud was not accessible to colleagues who are visually impaired and need screen readers.


Tax does have to be taxing.

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  1. Literally unbelievable. An organisation rife with bullying and casual disregard of the criminal & civil law. A management & HR culture always willing to cover it all up. HR advisors like HMRC's Neil Barker meeting with those subject to serious allegations, before even HMRC's own pathetic 'investigation' had begun (contrary to all basic investigation principles), in a clear attempt to ensure that the victim cannot obtain appropriate justice. And even the Chief Executive, no less, sending correspondence to an elected MP which was deliberately misleading to the point of possibly being defamatory.

    Nobody with an IQ above room temperature believes HMRC will ever change until we see dismissals & prosecutions for the bullying, law-breaking & cover ups.

    If they treat loyal and hard-working staff like that, how on earth can the public trust the mob. They're fooling nobody...

  2. I can't see the word 'shite' in the word cloud.

  3. I can tell you all truthfully,as a current member of the HMRC, that is what we have to put up with on a daily basis....forget dealing with the core work at hand ie collecting tax.....we are told to sit around our managers and come up with this drivel...think of trendy words we can put in a fucking word cloud.
    It beggars belief !!! Taxpayers money wasted daily by senior management buffons !!!

    1. Live your values, bother or sister. The brave new world of HMRC. Tax payers are an irrelavance.

    2. HMRC = total corrupt. Real work i.e. collecting tax is of no concern for those on board the senior management gravy train. This is what happens in a rotten (dis)organisation where there is no accountability for those at the 'top'. As the Fat Controller would tell you, if you don't like it get out.

    3. All the best to HMRC staff currently coping with bullying.
      I have been left on the brink of suicide due to HMRCs unlawful methods to turn my life upside down confronting the bullying.
      Don't bother with PCS union.
      Keep notes and / or record conversations with management/HR scum,
      Call ACAS on 0300 123 1100 for help standing up to sub-species

  4. I'm still waiting to take part in January's Talking Points.....

  5. What a pile of s**t.

    This is one of the many problems with HMRC, HR and Senior Managers are too concerned with 'tick box' exercises to actually address issues.

    With morale at rock bottom, does anyone seriously believe a word cloud is going to change anything ? There have been word clouds before, the 'conversations about building their future and countless surveys showing where the problems lie.
    Ultimately most staff are ignored (or shown the door for being 'negative'), and HMRC does what it wants regardless of the impact on its staff or customers.

  6. What should be on the Wordcloud.....
    Corrupt, Lawless, Bullying, Disrespectful, Arrogant, Disfunctional...
    You get the idea, another load of old bollocks from the morons.

  7. I took part in one of these around 18 months ago - it was mandatory. We all sit in groups and a member of each group types in the words suggested by each member. Each groups words then go to a main database that produces a list of the most popular words, signified by the size of the text. The day I took part we were informed that the most popular word put forward in the room was, oddly enough, ' Professional' despite no one able to recall any person in the room uttering it.

  8. Culture Zone my aarse, more like a putrifying petri dish!
    In the olde days they used to use post it notes, I kid you not, but at least there was no cloud to skew the results.

    Kaizen Blitz, Pokeamoka, Banzai, Kamikharzi, 6 Smegma...

  9. put the words
    self serving
    in the WORD CLOUD and that sums up hmrc management