798 Years On Hold!

 

A highly critical National Audit Office report in May found taxpayers had spent a cumulative 798 years on hold to speak with call-centre staff in 12 months and were being "let down" by poor service levels.

Reeves has decided to appoint exchequer secretary to the Treasury James Murray as chair of HM Revenue and Customs’ board to “strengthen political accountability and delivery” – marking the first time the board has ever been chaired by a minister.

I doubt that this will make any difference.

As I have stated many times before, HMRC needs a member of the cabinet to be solely responsible for its activities.

Tax does have to be taxing.

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