
My thanks to a loyal reader who dropped me a note few days ago about an internal communications "initiative" that is apparently underway within HMRC.
It seems that HMRC leadership are having trouble understanding why the staff survey results are so bad (could it be that the upper echelons have, in the past, been fed a false picture about morale within the "glorious 103rd" by their front line management teams?).
Anyhoo, I am given to understand that groups (3 in at least one group) of directors are conducting site visits with the purpose of trying to convince staff that HMRC and the staff of HMRC are in safe hands.
During one hour of the visit 500 members of staff were taken away from their work to participate in a little quiz, and to listen to HMRC's Customer-centric (they actually used that phrase) propaganda. At the end of the meeting each staff member was given a sweet.
These visits are going to take place every 6 weeks or so.
All very nice, maybe.
However, this exercise seems to be missing the point of trying to understand why the survey results are so bad. Instead it appears to be trying to manipulate morale, in order to provide a less than dreadful result in the next survey.
Feel free to post your experiences/views of these visits, either in the comment box or directly to me.
Oh, and by the way folks, never accept sweets from strangers!
Tax does have to be taxing.UK EXPATS: Reduce tax on UK Pensions
HMRC QROPS provider. Unlock your UK pension and access a 25% lump sum today.
Quote ID code "ABC" when contacting a QROPS specialist.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
What is TAXWISE?
TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Taxwise
Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.
Click the link to read about: Tax Investigation for Dummies
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"