My thanks to a loyal reader who dropped me a note few days ago about an internal communications "initiative" that is apparently underway within HMRC.
It seems that HMRC leadership are having trouble understanding why the staff survey results are so bad (could it be that the upper echelons have, in the past, been fed a false picture about morale within the "glorious 103rd" by their front line management teams?).
Anyhoo, I am given to understand that groups (3 in at least one group) of directors are conducting site visits with the purpose of trying to convince staff that HMRC and the staff of HMRC are in safe hands.
During one hour of the visit 500 members of staff were taken away from their work to participate in a little quiz, and to listen to HMRC's Customer-centric (they actually used that phrase) propaganda. At the end of the meeting each staff member was given a sweet.
These visits are going to take place every 6 weeks or so.
All very nice, maybe.
However, this exercise seems to be missing the point of trying to understand why the survey results are so bad. Instead it appears to be trying to manipulate morale, in order to provide a less than dreadful result in the next survey.
Feel free to post your experiences/views of these visits, either in the comment box or directly to me.
Oh, and by the way folks, never accept sweets from strangers!
Tax does have to be taxing.
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