You know the old saying "What goes around, comes around"?Well, HMRC are putting it into practice using their recent summary of responses to last year's consultation papers as an excuse.
HMRC have proudly announced that they will begin the process of working with interested parties on the development of a Taxpayers' Charter, which will set out both taxpayer rights and responsibilities in a single document.
That's fine and dandy.
One small point, HMRC had one of these charters before...but withdrew it.
The IR167 Charter for Inland Revenue Taxpayers was withdrawn on 23 June 2003, and replaced by 'Customer Service Standards' which were of little use to man or beast.
Why then are HMRC trumpeting their charter announcement as though it was a fresh, innovative idea?
An attempt at spin perhaps?
www.hmrcisshite.com is brought to you by www.kenfrost.com "The Living Brand"
No comments:
Post a Comment