HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Saturday, 26 January 2008

Back To The Stoneage

Back To The StoneageI understand from my sources that HMRC is so rattled by the data loss problems that it has been experiencing, that it is now attempting to "improve" its internal security.

-More firewalls?

-Improved procedures?

-Upgrading systems?

-Encrypting discs?

Errmmm not quite.

HMRC's "new" policy allows them to use second class post (how many credit cards get "lost" by our world class post office?).

Not very secure so far is it?

However, here is the really cunning part of the plan; designed to stop security breaches once and for all.

Revenue staff are now no longer allowed to use email or fax to communicate with the world.


A master stroke!

They are allowed to speak on the telephone, once the security checks have been done.

I guess that in the 21st century, reverting to stoneage methods of communication may well foil those criminals who use "sophisticated" methods to steal data. However, given:

- the workload of the HMRC,
- the staff cuts,
- the complexity of the tax rules
- and the fact that we live in the 21st century

I would have thought that HMRC staff should be allowed to use modern techniques and tools.

Stones and flints are really not the most effective tools for a 21st century organisation.

However, all is not lost, HMRC have allowed one modern technique to still be used. It is still possible for staff at HMRC to download databases onto discs, then send them by second class post.

What a fantastic organisation!

Coming soon, to an HMRC office near you, the semaphore.


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