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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 31 January 2008
Fiddling Whilst Rome Burns
Whilst tax professionals and taxpayers the length and breadth of Britain are scrambling to file their returns online, and overcome HMRC catastrophic systems crash earlier today that prevented them from submitting their online returns, it is reassuring to know that HMRC are taking their customer satisfaction very seriously.
You will recall that earlier this month I wrote about a fellow professional who was rung up by HMRC with an "urgent" customer satisfaction survey, HMRC wanted it done by the end of the month.
I am advised by the same chap that at 4.40pm today (31st January), as their firm's server was in meltdown trying to transmit the last few tax returns (now that the HMRC system is more or less back online), the HMRC Customer Satisfaction team ring them back again to ask them to take part in the same survey.
Naturally HMRC were told to piss off.
What planet do HMRC live on?
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