HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Saturday, 17 May 2008


FactoidDid you know?

HMRC spends £35 million a year on producing and distributing printed forms and other guidance.

It also spends £55 million a year answering 12.5 million enquiries on how to complete forms through 13 telephone helplines, face to face meetings at 279 enquiry centres or via its website.

HMRC handles over 20 million telephone calls a year from taxpayers who have specific queries about their tax affairs or need general information. Its performance in answering telephone calls has improved with 72% of calls answered within 20 seconds in 2006–07, compared with 45% in 2005–06. However, it is still below the general industry benchmark of 80%.

Watch this space for more Factoids about HMRC.

Tax does have to be taxing.

The New Statesman, Britain's leading political magazine is delighted to announce that HMRC Is Shite has been nominated for a New Media Award in the category of Campaign For Change. The campaign for change award will go to the individual or organisation that has most effectively influenced opinions and behaviour through the use of new media technology. The winner of this award will champion a cause and provide information and tools to instigate change.

The full press release can be downloaded here.

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"

1 comment:

  1. I hate to defend HMRC but actually their technical support for problems with their web filing etc puts every commercial company I can think of to shame. Prompt answers to emailed questions on a SUNDAY! Another time I could not log in a lady called me back in about 5 mins and took me through it. Maybe I was just lucky.