The consumer magazine Which? has named and shamed over 30 organisations that are using 0870 or 0845 customer-service numbers to profit from their callers.
Which? is calling for all companies to switch their helplines and technical support lines from expensive numbers to cheaper 03, 0800 or geographic numbers.
Which? said a 10-minute call from a BT landline to a normal geographic line costs about 40p at most while the same call to 0845 number could cost up to 60p (50% higher).
I looked at the list, and saw that HMRC does not feature on it.
Unfortunately this appears to be an omission on the part of Which?, as all the documentation that I have from HMRC gives 0845 numbers for phone queries (as indeed does the HMRC website).
Maybe the call costs are tax deductible?
Tax does have to be taxing.
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The full press release can be downloaded here.
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