HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 28 October 2008

Lost in Cyberspace!

Lost in Cyberspace!
Accounting Web report that HMRC online filing still has a "few" gremlins. One being the disappearance of tax advisers' clients off previously filed online lists.

Quote:

"HMRC are absolutely rubbish.

With the first half of this ridiculous split filing deadline for self assessment approaching we've been through our online client list at HMRC and found 15 clients for whom we filed online last year have disappeared from the list.

Why?

Helpdesk haven't a clue.

If we are to be encouraged to file online PLEASE could we have some consistency from HMRC.

Or is that too much to ask
?"

Does anyone have any ideas as to where the "disappeared" have gone?

I suspect that those who designed the HMRC system didn't have a clue as to how the tax system actually works, and those that approved its installation didn't have a clue as to how the IT system would work; ie neither the supplier, nor management of HMRC were up to the job.

"Tax does have to be taxing.

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4 comments:

  1. Great depth of knowledge either way should not be needed as one would hope that the former worked to a detailed specification of requirements provided by the latter, that is how an IT system would be done in any commercial concern anyway.

    As said before, don't find submission stuff too bad but my affairs are probably pretty simple.

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  2. PS Have they looked on train seats?

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  3. When I finally managed to post my tax return on-line it took ages.
    I printed the paper form and used that to enter the figures (with my accountant standing by to advise).
    How comes the on-line version of the forms is different to the paper one? It's not that difficult is it?

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  4. well just to play devilds advocate...had they checked to make sure the clients had not contacted HMRC to remove their authority from the records? could well be the clients phones up and didn't bother to tell the agent...

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