HMRC is doing its level best to reduce its cost base, and save us money.
The post-room at Fountain Court (the HMRC office in Middlesbrough) is being closed down, consequently letters issued by staff are not being picked up by the Royal Mail.
Therefore all letters issued from Fountain Court are now sent to Benton Park View (the Wearside HMRC office) to be placed in envelopes and issued from there.
In other words, a letter written in Middlesbrough is driven 40 miles by courier to be put in an envelope and posted.
Tax does have to be taxing.
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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.