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Wednesday, 14 January 2009
It would seem that, if this letter published in today's Telegraph is correct, there is a massive backlog of letters at HMRC:
"I therefore telephoned (on a premium-rate number) on December 19 and was informed that, due to a large workload, letters dated October had not yet been dealt with and there was no guarantee that I should receive a reply before the end of January...."
I wonder if the restructuring (ie job cuts) has been properly thought through?
Clearly it benefits no one if there are insufficient staff and resources to handle the basics (such as correspondence).
Tax does have to be taxing.
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