- About HMRC Is Shite
- RTI Resources
- Tax Insurance
- About KenFrost.com
- Contact Me
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 21 May 2009
Having warned us all of the dangers of responding to unsolicited emails, claiming to be from HMRC (in reality coming from scammers), HMRC are now getting in on the act and are sending unsolicited texts and voicemail messages.
Never respond to an unsolicited text, voicemail or email (whether it seems to be from HMRC or not).
HMRC just don't seem to be able to get their heads around data security/scamming risks.
Source Director of Finance:
"PKF Accountants & business advisers is warning individuals not to respond to HM Revenue & Custom’s (HMRC) latest attempts to contact taxpayers by text or automated voice messages to save money.
Just two weeks after issuing warnings about the latest identity theft scams perpetrated by fraudsters claiming to be HMRC, the Revenue announced on Monday that it is to try contacting taxpayers by automated voicemail messages and text message.
Matt Coward, Director of Personal Tax at PKF, says: “We are urging individuals and businesses not to respond to any of these sort of messages as it is just not safe”.
On its website, HMRC has warned taxpayers to only respond to a text or automated message that quotes specific telephone numbers – 0191 225 5348 for tax or 0845 300 3900 for tax credits issues.
Coward commented, “How is anyone receiving a text or call purporting to be from HMRC to know whether or not it really is from the tax authorities?
Perhaps the only giveaway that it is a genuine number, is that the tax helpline always seems to be engaged – a fraudster would at least want to answer your call!
But, ultimately, does HMRC really expect every recipient to spend time digging around on the Revenue website to check out that the response number is genuine?”
Coward continued, “I know that HMRC is duty bound to try to save money and to look at all communication technologies, but this is clearly a waste of time. I suspect that most people will simply put down the phone as soon as they realise that the call is automated. With text messages, few will expect to receive one from HMRC so, one hopes, they would treat it with the utmost suspicion.
“If HMRC wants to try out these technologies they should do it via an “opt in” system and the messages should carry some form of personalised accreditation so that taxpayers who have registered, know they are genuine. But in my opinion, HMRC should simply use the funds spent on such exercises to clear its huge backlog of ordinary post from those taxpayers who have taken the trouble to contact them by letter."
Tax does have to be taxing.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"