This piece in publicservice.co.uk states that HMRC is suffering from an increase in staff being off through sickness.
However, apparently, this is a good thing. Seemingly the staff absence means that less calls from the public are able to be taken.
Why is this a good thing?
1 It seems that the National Audit Office found that between 15% and 40% of contact with customers was avoidable.
2 Reducing the number of avoidable calls by 15% could release up to £23M a year (11% of HMRC's annual spend on contact centres).
So all that HMRC have to do is to convince their "customers" (taxpayers to you and I) that their call is not necessary or, conversely, simply not staff the call centres in the first place and leave the calls unanswered.
Sorted!
Just out of interest, why are more staff off sick?
Tax does have to be taxing.
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And soon they can run the whole country via an automated software program run via an automated application that only robots know how to operate.
ReplyDeleteEven parliament can be automated so we actually dont need human beings anymore.
Once the theory is proven practice, then automate the NHS service, police, immigration, education and so on.
Then human beings will become worthless and life wont be worth living. Perhaps then they'll be happy?
"Just out of interest, why are more staff off sick?"
ReplyDeleteSimple. We have a brutal, corrupt Stalinist style Inland Revenue dominated senior management structure which has swallowed up the old HMCE and which has a lunatic obsession with bringing in idiotic penalty legislation, spreadsheets and measuring everything that moves at the expense of actually collecting tax or providing a service to the public.
It's a wonder that even more people aren't off - the honest ones are terrified into submission by the back to work interviews and other bullying tactics.
And so much for the 'HMRC Vision' (what fucking vision exactly?).
ReplyDeleteRecently here at HMRC, it has been announced that the closure of some tax offices have had to be delayed and no further early retirement or early severance packages until further notice.
Why?
HMRC have run out of money, yet on the other other hand the DO have the money for maintainence of an MP's moat or a helipad.
Great to know where their priorities lie!
HMRC Management or the "Commissioners" = arseholes
ReplyDeleteThe more people out of jobs and company's going bust means less fucking tax.
The stupid idiots dont get that by tightening their grip on everyone for the sake of reducing a bit of fraud, they've just suffocated the whole country.
Looks like they will only realise when their own jobs will become obselete from their own doing.
Wouldn't it be justice if the Commissioners expenses got published?