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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Friday, 15 May 2009
Staff Illness Saves Money
This piece in publicservice.co.uk states that HMRC is suffering from an increase in staff being off through sickness.
However, apparently, this is a good thing. Seemingly the staff absence means that less calls from the public are able to be taken.
Why is this a good thing?
1 It seems that the National Audit Office found that between 15% and 40% of contact with customers was avoidable.
2 Reducing the number of avoidable calls by 15% could release up to £23M a year (11% of HMRC's annual spend on contact centres).
So all that HMRC have to do is to convince their "customers" (taxpayers to you and I) that their call is not necessary or, conversely, simply not staff the call centres in the first place and leave the calls unanswered.
Just out of interest, why are more staff off sick?
Tax does have to be taxing.
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