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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 9 July 2009
A recent staff survey of 53,000 members of HMRC, conducted by HMRC, shows that staff morale has collapsed even further.
Even HMRC's CEO, Lesley Strathie, has described the fact that out of 11 government departments HMRC is ranked last as being "hugely disappointing".
The findings show that only 25% of those surveyed are proud to work for HMRC, and a mere 14% are "highly motivated".
In 2007 a similar survey showed that 19% felt that "senior management provide effective leadership", that figure is now a pitiful 11%.
Lesley Strathie is quoted in Accountancy Age:
"As a department we cannot afford to ignore these results and my senior management team and I take them extremely seriously".
The question is, what will the board do to improve the situation?
Tax does have to be taxing.
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