Can anyone beat this 13 month delay in receiving a response from HMRC?
"Ken - many weeks for a reply is very optimistic!
I sent in a refund claim for my wife when she left her job and we got a reply 13 months later and an apology for the delay due to the amount of post! Dreadful service:(
Accountants Hampshire
Hampshire Accountants"
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Tax does have to be taxing.
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Here at HMRC, expect that record to be trumped before long....
ReplyDeleteOne way to disrupt the call centre stats is to keep ringing the call centre number then hang up before they get a chance to answer your call. This goes down on the call centre stats as a "dropped" call which they don't like. Do it every time you find a spare few minutes throughout the day (remember to prefix your call with 141 to hide caller ID).
ReplyDeleteAnother way to gum up the works is to make a subject access request under the Data Protection Act asking for copies of all your personal tax records, computer and paper. Works great if your affairs are complex and/or you are a director or a higher-paid employee. The Revenue are obliged to provide you with the data within 40 days (and they waive the normal fee too).
ReplyDelete...and complain and appeal at every opportunity to every notice of coding, assessment, demand, etc. The Revenue are honour-bound to respond politely and tactfully within customer service level agreement time limits.
ReplyDeleteOMG, i cant believe this, you do realise that HMRC seriously dont really give a monkeys. All you'll achieve is to seriously p*ss off the contact centre staff with your constant complaining and believe me the records will be noted of your complaining, you WILL NOT be treated any better by the advisors, yes you may receive items quicker and with a complimentary letter but do you really think that this makes people (and at the end of the day there all human) want to help you.
ReplyDeleteyes, whilst it's a tempting idea to do everything possible to spike this horrible organisation, in reality the only people upset will be the ordinary saps at the coalface, not the generals in their ivory towers.
ReplyDeleteThe last comment is correct as much as the staff would like to Clasper and co will never hear about it they will just see the end figures and think that HMRC staff are not doing the job properly. The people at the top have no idea what goes on in Enquiry and Contact Centres and how much effort sometimes it is to deal with less than agreeable members of the public everyday
ReplyDeleteI laugh at the infantile 2nd, 3rd an 4th comments. What effect would that really have? Nothing! How moronic must you be to gain any kind of satisfaction from acting like a child, giggling in the knowledge that we have to be nice and send you a letter no matter how fouly you must act?
ReplyDelete