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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Tuesday, 9 March 2010
Midway through the 48 hour walkout staged by the Public and Commercial Services (PCS) union, which has affected HMRC offices, comes a public slagging off of the management of HMRC by the Treasury Select Committee.
The Treasury Select Committee has issued a report that states:
"Performance at HMRC remains mixed with considerable room for improvement."
The Telegraph quotes a "Government insider":
"This is extremely concerning.
The country's finances are in a poor enough state already and now we learn that HMRC needs rebuilding too."
I find that statement to be alarming in itself. How can it be that the government is only just now learning that HMRC is in a mess?
The Committee is "deeply concerned about employee engagement at HMRC and its effect on performance."
That's alright though, because Lesley Strathie (CEO of HMRC) has denied that poor morale is hitting tax collection.
The Committee is "deeply troubled by the apparent absence of any detailed plan to ameliorate the situation", and asked that HMRC bosses "redouble their efforts to re-engage with their workforce".
The good news is that HMRC have now said:
"HMRC senior managers are addressing the causes of low morale. The Department's new business plan includes a key objective to improve staff commitment."
I assume then that there will be no more comments from HMRC staff on this site wrt how poorly they are being treated by their line managers?
Tax does have to be taxing.
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