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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 4 March 2010
Hanging On The Telephone
My commiserations to Stuart Jones, of 3CA chartered accountants, who is quoted in a post made yesterday on Taxation:
"Yesterday afternoon I phoned the VAT helpline five or six times to be told (in a recorded message):
'I'm very sorry. We're busy right now. You might try ringing us back another time.'
Thinking I would have more success early this morning, I phoned at 8:40, 8:50 and 9:05, only to hear the same message.
What is this Government playing at?
And, how on Earth, do we do our job efficiently?".
Stuart dropped me a note yesterday afternoon about this, adding:
"Since my last comment I have phoned at 14.30, 15.25 and 16.08 to hear the same bloody recorded message."
Is he alone in having problems in getting through?
Tax does have to be taxing.
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