As loyal readers of this site know, one of the recurring themes/gripes that people have wrt HMRC is the difficulty of contacting staff who can actually help with a tax query/issue.
There is a postal backlog of at least 8 weeks, and the call centres are overloaded with calls.
Therefore I am grateful to one commentator, who posted this very timely piece of advice the other day about email addresses:
"The easiest way to get through to the jokers at the top is email them direct. The address is easy, first name, dot,surname @hmrc.gsi.gov.uk eg firstname.lastname@example.org. email@example.com
Do remember though that they are unlikely to reply, unless you also openly copy your email to your MP or the media.
Tax does have to be taxing.
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