My thanks to a loyal reader who sent me the following examples (I have redacted certain details) about communication delays when dealing with HMRC:
"I wrote to the correct tax office in May 2010 to request a tax refund, enclosing P45/P60 details to support my simple calculation £** overpayment. Cheque received yesterday, 8 months later. No interest and had to be chased twice in writing.
I am chasing a VAT overpayment of over £**K for a client. Has to be reduced to £**K as only 4 years can be allowed (HMRC can go back 6 I believe). This is a corner shop. £**K is 2 years entire net profit. Why?
Letter with correct VAT sent 5 Dec 2010. HMRC is currently (as of this morning) reading the post from last week of November. Why?
I am working with Tribunal service for a client charged with penalties of £*K for three missing CIS returns. He earns £*K a year. HMRC supposed to have 42 days to respond to me and Tribunal. Have so far been allowed 150 days. My clients haven't slept for 4 months. Why?
Client been given 7 days by Debt Enforcement office to avoid seizing of assets. Investigation so far shows HMRC has 'lost' all payments made in 2008 and 2009; that it has no record of the telephone time to pay agreement and has also lost the P35s sent twice by recorded delivery. My 64-8 from August 2010 also not processed or lost. (along with 3 or 4 other 64-8s)
I only have 50 clients and these are four different ones I am dealing with this month alone...."
It does seem to be rather a "one way" street when communicating with HMRC, in that the taxpayer gets jumped on if he/she misses a deadline but not vice versa.
Tax does have to be taxing.
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