My thanks to a loyal reader who has posted a comment that indicates that HMRC's brave new world of digital scanning is having a few teething problems:
"For the past 36 hours or so. The scanned digital mail service has been broken. So we are now working 'paper' post from 1 October (that has been excluded from the scanning for whatever reason) despite the fact that we were answering letters received ~18 October via the scanning system.I would be grateful have updates on the progress, or otherwise, of resolving these issues.
There have been several attempts at implementing 'tranche 2' of the 'agile development' which have failed every single week for the past four weeks.
The cost of licenses for the KANA e-mail response software that allows structured e-mails to be answered from a pilot audience, suddenly isn't a huge security problem any more!!!! This is what our 'work steer' is from tomorrow. So, if you have written a letter to HMRC about your personal tax, don't expect it to be answered soon. The digital mail system is broken so we can forget your queries for a couple of months whilst your letters remain in a completely outsourced data queue."
Tax does have to be taxing.
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