"Message from Ed McKeegan:
Thank you to our post room colleagues
31 October 2014
Over the next few months, as has already been announced, HMRC's Regional Post Rooms (RPRs) will close, starting with RPR Cardiff today. As we reach this important milestone I wanted to thank everyone who has worked in a RPR - providing this valuable service to the Department.
When they were set up in 2008, the RPRs were a radical change for HMRC. We reduced numerous small, in-house post rooms to just five big centres, in Cardiff, Cumbernauld, Bootle, Shipley, and Newcastle. This enabled us to build up considerable expertise in the RPR network and a successful professional operation, with more standardised processes.
HMRC's digital transformation is improving the service we offer our customers, and post handling is now at the forefront of those changes with the introduction of post scanning by Personal Tax (PT), which contributes around 70 per cent of RPR work. For PT, the introduction of post scanning means they can reply to customers more quickly, with the ability to send post to any desktop, in any office, in an instant we won't need to spend time sorting or transporting it.
Obviously this and other digitisation changes will reduce the post handling work for RPRs considerably and this has led to the closure of the RPR network. Without the hard work our people have put into standardising post handling, this huge leap forward would not have been possible.
The teams in the RPRs have provided an excellent service to the Department. In the past two years alone, they've handled more than 147 million items of post, provided messenger services and many other types of post-related duties.
But, as the bulk of our post-handling work is coming to an end, our RPRs are closing. Cardiff closes today and Bootle will close on 31 December. The remaining RPRs in Shipley, Cumbernauld and Newcastle will close on 31 March 2015. We'll also set up a new Central Mail Unit in Newcastle to manage all the remaining post-handling work.
So as we say goodbye to our RPR colleagues, some to other parts of HMRC and others who are leaving, I want to say thank you very much to everyone in the RPRs for all their hard work over the years and to wish them well in their future roles, wherever they may be.
Tax does have to be taxing.
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