Well done HMRC, after conducting a survey of 145 people (that's a statistically reliable size isn't it?), it has concluded that it's doing well.
The survey, entitled "HMRC Stakeholder Engagement Research 2014", was carried out by ICM Research Ltd (ICM). Its objective was to:
1. Explore how stakeholders view HMRC compared to previous years, in order to track the impact of its efforts to improve its reputation
2. Evaluate attitudes towards HMRC’s communication and engagement with stakeholders to inform future stakeholder communications
3. Identify what HMRC can do to improve and what its role should look like in the future.
The results indicated that:
"Favourability has increased since last year and is driven, in particular, by close working relationships between stakeholders and HMRC . Those who feel that HMRC listens, understands and responds to their views are significantly more likely to be favourable. Corporate stakeholders, who have more regular contact with HMRC, are generally more positively disposed towards the department....I'm gobsmacked!
..stakeholders regularly praise HMRC’s senior leadership team and feel that it is increasingly willing to listen to, and engage with, stakeholders, but cite customer service, the digitisation of services and a lack of dynamism as key weaknesses."
Clearly everything is absolutely fine (based on a survey of 145 people).
Tax does have to be taxing.
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