A spokesman for HMRC is quoted by International Adviser, talking about the closure of HMRC offices and HMRC's "improved" performance:
“We recognise our customer service has not been good enough recently and apologise to all those who have found it difficult to talk to us.Well that's all very fine and dandy, except that it's bollocks.
We have gripped this issue and recruited around 3,000 new staff in our customer teams, also moving an extra 900 HMRC people on to customer correspondence in recent months.
These improvements have started to make a difference. This month, we have answered more than 80% of calls, and average queue times are now around 10 minutes.”
The reality is, as a loyal reader pointed out to me, that of course performance has improved in November that's because November and December are quiet months.
Wait until January, then we will see how HMRC copes!
Tax does have to be taxing.
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