HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 15 March 2016

HMRC Is Unhelpful

A study by R3 (the insolvency trade body) has found that 54% of insolvency practitioners (IPs) think that HMRC makes it harder to rescue businesses rather than wind them up.

The survey also highlighted that 71% of IPs believe that HMRC has made the insolvency process harder to manage over the past few years, with just 10% believing that HMRC was ‘helpful' when it comes to business rescue.

IPs estimate that a third of the estimated 480,000 letters and forms they send to HMRC for a year's worth of cases are duplicates of lost or ignored post, or are copies of letters that have to be sent to multiple HMRC addresses. This is the equivalent to approximately 160,000 excess forms and letters for a year's worth of new cases.

Some 54% of insolvency practitioners reported that they had to wait over three months for clearance from HMRC to close their last case, while 25% waited between six months and a year.

43% said their requests for information from HMRC - to which they were entitled as office holders - were rejected.

Phillip Sykes, president of R3, is quoted by AccountancyAge:
"The government, as a creditor, can do much more to help promote a business rescue culture. At the moment, it can be responsible for lengthy paperwork delays, and creates extra costs for itself, the insolvency profession and other creditors, while its lack of commercial decision-making capabilities undermines business and job rescue proposals.

The insolvency profession believes the government's behaviour as a creditor makes it harder to manage insolvency processes and rescue businesses. It's one of the creditors the insolvency profession looks forward to working with the least - which is a problem given how often the government is a creditor in insolvencies."
What Mr Sykes doesn't grasp is that the government does not give a flying fig for businesses, unless they are multinationals giving the government a large scale discounted contract or providing jobs for ex government ministers.

Tax does have to be taxing.

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  1. Staff only get teach yourself online training. Instructions and guidance ambiguous and poorly written. Management who know nothing about the work tearing it apart in the name of quality. 'Follow the process' even when there is no common sense. Welcome to hmrc. Wait for the cutbacks in the budget. Gotta pay for these MPs payrises somehow by cutting back whats already the bones. Only going to get worse.

  2. It's outsourcing, stupid. The management are only obeying orders.

    1. The buck stops at No10 Downing Street and senior HMRC management.....sometimes i actually feel sorry for the lower levels of management especially at local level....we are all being shit upon from a large height and in reality management have to swallow this crap too....sad state of affairs :(

    2. I don't feel at all sorry for middle management. they get paid very well for box ticking and covering their backsides.