My thanks to a loyal reader, who sent me a link to a job advert for HMRC's Surge and Rapid Response Team.
What's that for?
Basically when HMRC get too many phone calls, it sends its surge team to man the phones, and when HMRC gets too many letters it sends its surge team to the post room.
All very well and dandy, except that HMRC is inundated with both phone calls and letters!
Anyhoo, here is an extract of the job description (which can be access in full via this link):
"We are offering an exciting opportunity to become an apprentice in the profession, and become part of the Surge & Rapid Response Team working across government departments. You will be dealing with different types of customers and delivering a range of public services, in a variety of locations. This expanding team has already enjoyed exciting and productive deployments in DWP, HMRC, Foreign & Commonwealth Office, the Home Office and Defra.I understand that there are also similar openings in Croydon, on a higher salary (£22K-£24K).
Your duties will vary and may change frequently; they will include: managing cases and resolving customer enquiries, using multiple government databases, using the telephone, writing letters/emails, using social media to communicate to customers and dealing with citizens face to face in a range of environments."
Tax does have to be taxing.
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