Never let it be said that HMRC is not a well mannered organisation, for it transpires that HMRC has started to send thank you letters to taxpayers who pay their tax on time.
The initiative is based on Australian tax etiquette, where taxpayers receive automatic thank you letters acknowledging the tax that has been paid.
This is all very nice, maybe, expect that according to the Telegraph taxpayers spent 4 million hours on the phone last year to HMRC. Therefore maybe not every taxpayer will be that impressed with this diversion of attention and resources.
Anyhoo Ruth Owen, HMRC's Director General for Customer Service, told PAC that trials of the 'thank you' letters had started in recent weeks:
"testing that with customers now to see what customers think about that”.There's the "C" word again!
Apparently results will be available within weeks.
Please feel free to give your views on these thank you notes.
Tax does have to be taxing.
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