HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 15 June 2016

Security Matters

Is HMRC taking the piss here?

Tax does have to be taxing.

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  1. HMRC are very far from perfect when it comes to data security. This though sounds like someone taking their job a little too seriously. I suppose HMRC memorise everyones reference number do they? No I didn't think so.

  2. Or maybe They're asking too much of agents by expecting them to have the client's reference number to hand when they call?

  3. You are not supposed to tell callers (or answerers on outbound) what they failed security on. If there was doubt about the reference, an additional question should have been asked.