The Work and Pensions Committee, that produced a scathing report on Concentrix, has stated that HMRC has accepted its recommendations.
As such HMRC will review up to 23,000 new cases of people who have had had their tax credits screwed up by Concentrix/HMRC.
In a report to MPs, the government disclosed that of 36,000 claimants who lodged an appeal against a ruling by Concentrix, 87% were upheld and have had their benefits reinstated.
The remaining 23,000 claimants who did not appeal will have their cases reviewed as well, the government has told the Work and Pensions Committee.
The BBC quotes a a statement to the committee from the government:
"HMRC will review those cases to establish that decisions made by Concentrix were properly made and communicated to claimants.Frank Field (Chairman) said:
Where absolutely necessary, we will re-contact the claimant to request further information relating to their claim. Current plans indicate that this activity could be completed by March 2017 but the scope of this work will be confirmed once an analysis of the total cost has been produced."
"HMRC was right to fire its contractor, but many of the processes used by Concentrix were the same as those used by HMRC itself.A HMRC spokesman said:
For many claimants, particularly those who were unwell, lacked self-confidence or had caring responsibilities, the document-heavy process of challenging a wrong decision by Concentrix was surely prohibitively daunting.
The real answer is of course to root out fraud and error at entry to the system rather than stopping benefits in payment as first resort."
"It is important to make checks on tax credits payments to ensure the right people are receiving them under the law, and this work will now be done by HMRC.Any guesses as to what the final bill for this clusterfuck will be?
We will not be entering into external contracts for this in future. We apologise to all those who did not receive the standard of service that they should have."
Tax does have to be taxing.
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