"HMRC’s Director General for Customer Services, Ruth Owen, is to leave the Civil Service in May.Ruth joined the Civil Service 27 years ago, starting in a local Social Security office. After a career in operational delivery, project delivery and strategy she joined HMRC to lead Personal Tax in 2012, before becoming our first Director General for Customer Services last year.We’ll be able to share more details on Ruth's future plans in the next few weeks.Ruth said: “I have loved my time in HMRC and I leave feeling immensely proud of what we have achieved. The last five years have seen some significant changes in the service we provide to our customers, the way we think about our customers as well as how we do business and how we work together. I know I will greatly miss so many fantastic people and teams, who I’ve been privileged to work with over the last five years. All our achievements are down to the passion, commitment and hard work of Team HMRC and our shared desire to make a difference.“It has been a difficult decision to leave. We are now embarking on an exciting new phase of Building our Future, aiming to be the best customer service organisation in the UK, and offering world-class digital services, which our customers really rate. But I have a one-off opportunity to try a different career in the private sector that will offer me new challenges and the opportunity to develop a new set of skills.“I have particularly enjoyed working under both Lin and Jon’s leadership. I feel really optimistic and confident in HMRC’s future and wish Jon and my ExCom colleagues well in steering the department towards our vision.”Jon Thompson, Chief Executive, said: “Ruth will be hard to replace; her energy and dedication to brilliant customer services is an inspiration. Ruth’s experience and insight will be missed around the ExCom table and her drive for ever greater performance will be missed in Customer Services, but I wish her well as she embarks on a new career in the private sector.”We’ll shortly announce who will lead Customer Services Group in the interim, and HMRC will begin an open competition for a new Director General very shortly."
Leaving to join the private sector, anyone know where?
Tax does have to be taxing.
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