Following an outcry over its decision to close its phone lines on 31 January, HMRC has changed its mind.
HMRC will now provide the following.
- An enhanced webchat capacity will be available from 8am to 4pm to cover self assessment, agents, individuals who need extra support, bereavement services and the online services helpdesk.
- The self assessment phone line and online services helpdesk will be available from 9am to 4pm. The Association of Tax Technicians (ATT) has been advised that this will “not be a full self assessment helpline, but advisers will be able to answer common queries and, where needed, arrange a call back for more detailed support”.
- Its extra support team will be available, prioritising call-backs for vulnerable customers.
The Agent Dedicated Line will close on Friday 30 January 2026 at 6pm and reopen on Monday 2 February at 8am.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
I wonder if there's been any ministerial arm twisting behind the scenes.
ReplyDeleteThe staff will be on a minimum of treble wage for working on a Saturday. Taxpayers will be forced to pay for it, as usual.
ReplyDeleteSaturday working is part of the normal work pattern for HMRC call centre staff.
DeleteHMRC staff have never received triple time payments.
Nice try.
Stop posting shite.