Angela MacDonald Appointed as Deputy Chief Executive and Second Permanent Secretary at HMRC

New HMRC Deputy CEO and Second Permanent Secretary appointed

Angela MacDonald appointed as Deputy Chief Executive and Second Permanent Secretary at HM Revenue and Customs.

Published 6 July 2020

From:

HM Revenue & Customs

New HMRC Deputy CEO and Second Permanent Secretary Angela MacDonald

The Cabinet Secretary, with the approval of the Prime Minister, has approved the appointment of Angela MacDonald as the Deputy Chief Executive and Second Permanent Secretary at HM Revenue and Customs (HMRC). The post has been vacant since Jim Harra took over as First Permanent Secretary and Chief Executive in October 2019.

Angela is currently Director General for Customer Services Group at HMRC – a role she has held since 2017.

Angela’s tenure in her current role has seen significant improvements and modernisation in our customer services across the board through putting the customer’s needs at the heart of our strategy.

Cabinet Secretary, Sir Mark Sedwill, said:

I am delighted that Angela has been appointed as Second Permanent Secretary at HMRC. Her blend of operational experience, gained in a variety of leadership roles both in the Civil Service and in the private sector, will be invaluable as she joins Jim Harra in leading HMRC’s 65,000 people through the next phase of the organisation’s ambitious transformation programme. I look forward to welcoming Angela to the Permanent Secretaries’ group.

Jim Harra, HMRC Chief Executive and first Permanent Secretary, said:

I’d like to congratulate Angela on her appointment – I’m thrilled to have her join me in leading this fantastic organisation at such a critical time. Angela succeeded in a tough competition for this role, and she brings a proven commitment to creativity and operational excellence with her as she moves on from her time leading our Customer Services Group.

Angela MacDonald, Director General Customer Services Group, said:

This is a fantastic opportunity for which I’m tremendously grateful. I’m so proud of what we’ve delivered over the last few months as we’ve come to the aid of businesses and individuals right across the UK. That dedication and innovation is clear to see in each and every team within HMRC and I now look forward to taking on this new challenge as we move forward together.

Angela will take up her new role on 1 August 2020, and a competition will soon commence to appoint a successor to lead HMRC’s Customer Services Group.

Tax does have to be taxing.

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Penny Ciniewicz Returns To HMRC

Penny Ciniewicz, chief executive of the Valuation Office Agency (VOA), has been hired as head of HMRC’s customer compliance group taking over from Jennie Granger who stepped down in May and Angela MacDonald, currently operational excellence director in HMRC, will take on Ruth Owen’s old role of customer services group head.

Penny Ciniewicz will return to HMRC on 4 September to become director general for customer compliance, which includes compliance for all customer groups, from large businesses to individuals, as well as HMRC’s counter-avoidance and fraud investigation functions.

This marks a return home for Ciniewicz, CCH Daily reports that prior to being CEO of the VOA, Ciniewicz was director of knowledge, analysis and intelligence at HMRC from 2007 to 2009. She was also principal private secretary to the Cabinet Secretary and director aerospace and defence at the Department for Trade and Industry, holding both roles for only two years.

Ciniewicz said:

"It’s a privilege to be returning to HMRC after nearly eight years as chief executive for the VOA. I’m delighted to have the opportunity to build on the work of Jennie Granger in ensuring we reduce the tax gap and promote compliance, ensuring we bring in the money that pays for the UK’s public services."

Angela MacDonald will take up her new role on 7 August. She was appointed director for operational excellence at HMRC in January 2017 and has previously been operational excellence director at the Department for Work and Pensions from 2013 to 2017. Prior to joining the Civil Service, MacDonald worked in the financial services sector.

Angela MacDonald said:

"As operational excellence director, I see firsthand the commitment and passion among our people for delivering high-quality customer service. This is a fantastic opportunity and it is a privilege to follow in Ruth Owen’s footsteps, investing in and building the best service we can for all our customers, now and in the future."

Melissa Tatton, currently director for individuals and small business compliance at HMRC, will replace Ciniewicz as CEO of the VOA.

Jon Thompson, chief executive of HMRC, said:

"I’d like to congratulate Melissa, Penny and Angela on their appointments, and am delighted to welcome them to HMRC’s Executive Committee. They bring a wealth of capability, leadership and experience with them, and will have vital roles to play in helping build our future and achieve our vision of becoming a world-class organisation."

By happenstance I have looked up VOA on Glassdoor, and see a few comments from employees thusly:

"you will be over worked and under paid
management will take credit for your hard work
you will be pushed to your limit and likely bullied if you dare speak up
put a foot wrong and they will hold it against you for ever more.

Management are made up of people jumping form other departments and pulling their mates along with them. You have no chance of any career progression unless you are someone who can do as you are told and not think for yourself. They don't like that. Avoid as all costs this is an awful place to work.

Advice to Management

you are not very nice people, you promote bullying and harassment in the work place"

More bullying mentioned here:

"Cliquey teams and a lot of bullying from certain managers - who then are protected by the ''NEW'' office Senior who used to be a co- worker herself and promised to rid of bullies - laughable."

 

Tax does have to be taxing.

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