Penny Ciniewicz, chief executive of the Valuation Office Agency (VOA), has been hired as head of HMRC’s customer compliance group taking over from Jennie Granger who stepped down in May and Angela MacDonald, currently operational excellence director in HMRC, will take on Ruth Owen’s old role of customer services group head.
Penny Ciniewicz will return to HMRC on 4 September to become director general for customer compliance, which includes compliance for all customer groups, from large businesses to individuals, as well as HMRC’s counter-avoidance and fraud investigation functions.
This marks a return home for Ciniewicz, CCH Daily reports that prior to being CEO of the VOA, Ciniewicz was director of knowledge, analysis and intelligence at HMRC from 2007 to 2009. She was also principal private secretary to the Cabinet Secretary and director aerospace and defence at the Department for Trade and Industry, holding both roles for only two years.
"It’s a privilege to be returning to HMRC after nearly eight years as chief executive for the VOA. I’m delighted to have the opportunity to build on the work of Jennie Granger in ensuring we reduce the tax gap and promote compliance, ensuring we bring in the money that pays for the UK’s public services."Angela MacDonald will take up her new role on 7 August. She was appointed director for operational excellence at HMRC in January 2017 and has previously been operational excellence director at the Department for Work and Pensions from 2013 to 2017. Prior to joining the Civil Service, MacDonald worked in the financial services sector.
Angela MacDonald said:
"As operational excellence director, I see firsthand the commitment and passion among our people for delivering high-quality customer service. This is a fantastic opportunity and it is a privilege to follow in Ruth Owen’s footsteps, investing in and building the best service we can for all our customers, now and in the future."Melissa Tatton, currently director for individuals and small business compliance at HMRC, will replace Ciniewicz as CEO of the VOA.
Jon Thompson, chief executive of HMRC, said:
"I’d like to congratulate Melissa, Penny and Angela on their appointments, and am delighted to welcome them to HMRC’s Executive Committee. They bring a wealth of capability, leadership and experience with them, and will have vital roles to play in helping build our future and achieve our vision of becoming a world-class organisation."By happenstance I have looked up VOA on Glassdoor, and see a few comments from employees thusly:
"you will be over worked and under paid
management will take credit for your hard work
you will be pushed to your limit and likely bullied if you dare speak up
put a foot wrong and they will hold it against you for ever more.
Management are made up of people jumping form other departments and pulling their mates along with them. You have no chance of any career progression unless you are someone who can do as you are told and not think for yourself. They don't like that. Avoid as all costs this is an awful place to work
Advice to Managementyou are not very nice people, you promote bullying and harassment in the work place"
More bullying mentioned here:
"Cliquey teams and a lot of bullying from certain managers - who then are protected by the ''NEW'' office Senior who used to be a co- worker herself and promised to rid of bullies - laughable."
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