HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 7 July 2020

Angela MacDonald Appointed as Deputy Chief Executive and Second Permanent Secretary at HMRC

New HMRC Deputy CEO and Second Permanent Secretary appointed

Angela MacDonald appointed as Deputy Chief Executive and Second Permanent Secretary at HM Revenue and Customs.

Angela MacDonald

New HMRC Deputy CEO and Second Permanent Secretary Angela MacDonald

The Cabinet Secretary, with the approval of the Prime Minister, has approved the appointment of Angela MacDonald as the Deputy Chief Executive and Second Permanent Secretary at HM Revenue and Customs (HMRC). The post has been vacant since Jim Harra took over as First Permanent Secretary and Chief Executive in October 2019.

Angela is currently Director General for Customer Services Group at HMRC – a role she has held since 2017.

Angela’s tenure in her current role has seen significant improvements and modernisation in our customer services across the board through putting the customer’s needs at the heart of our strategy.

Cabinet Secretary, Sir Mark Sedwill, said:

I am delighted that Angela has been appointed as Second Permanent Secretary at HMRC. Her blend of operational experience, gained in a variety of leadership roles both in the Civil Service and in the private sector, will be invaluable as she joins Jim Harra in leading HMRC’s 65,000 people through the next phase of the organisation’s ambitious transformation programme. I look forward to welcoming Angela to the Permanent Secretaries’ group.

Jim Harra, HMRC Chief Executive and first Permanent Secretary, said:

I’d like to congratulate Angela on her appointment – I’m thrilled to have her join me in leading this fantastic organisation at such a critical time. Angela succeeded in a tough competition for this role, and she brings a proven commitment to creativity and operational excellence with her as she moves on from her time leading our Customer Services Group.

Angela MacDonald, Director General Customer Services Group, said:

This is a fantastic opportunity for which I’m tremendously grateful. I’m so proud of what we’ve delivered over the last few months as we’ve come to the aid of businesses and individuals right across the UK. That dedication and innovation is clear to see in each and every team within HMRC and I now look forward to taking on this new challenge as we move forward together.

Angela will take up her new role on 1 August 2020, and a competition will soon commence to appoint a successor to lead HMRC’s Customer Services Group.

Tax does have to be taxing.

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  1. Does that competition include a public vote or a one horse race with the next chosen one. My personal favourite would be the names in a hat approach. Lot more transparent. And the chaos still reigns.

  2. Why not create another pointless non job for a deputies deputy. Just to trot out PR jargon on forward thinking customer centric drivel.

    They must also attend piss ups and award dinners for meaningless gongs.

  3. Vader has it spot on here. Us plebs on the floor have absolutely no idea what these people do and why they are worth such massive salaries when they just seem to spout nonsense every now and then on the HMRC intranet page and have terrible photos taken of them. Nice work if you can get it.