HMRC's plans to save £11.5BN by transforming itself into a model of public sector efficiency have taken a few knocks, both from within and without; not least because they do not seem to be working.
Francesca Lagerberg, partner at Grant Thornton, described HMRC's transformation programme as a 'monster' of a project and said its managers need breathing space to make the changes.
"The HMRC has already begun the long process of bringing themselves into the modern age.
It's a bit like turning round a tanker. It takes time."
However, do those in charge of HMRC have the brains to realise that their line managers may need to some breathing space to bed things down?
With regards to tankers, we all remember the Torrey Canyon.
There are many HMRC employees who visit this site. My question to you is this, are the transformation plans working?
Tax does have to be taxing.
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