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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Tuesday, 5 August 2008
Morale Here Is Not High
Quote of the century from Dave "Nearly Man" Hartnett:
"Morale here is not high and that's because we are in the middle of a huge change programme.
Our customers don't really write to us anymore or come into our offices and we are changing.
It's a difficult world for 83,000 full-time staff to be thrilled with life. But then if you look at our investigators doing offshore work they find it exciting and interesting and they love the thrill of the chase."
Source Accountancy Age.
Would any of the 83,000 HMRC staff care to respond to the above?
The comment about customers not writing anymore particularly surprises me, as I gather that there are mountains of unopened letters at various HMRC centres across the UK.
Tax does have to be taxing.
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