HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 18 August 2008

Support For Tax Office

SupportHMRC plans to close the tax office at Maltravers House in Yeovil are being opposed by a rather surprising quarter, members of the general public.

HMRC is planning to close a number of offices and relocate them in the regional headquarters in Bristol.

Mark Hoskins Yeovil's secretary for the Public and Commercial Services' Union (PCS) expressed surprise at the support from the public.

He should not be that surprised, local offices mean that local people can speak to real human beings face to face; and hopefully deal with their tax queries at an early stage, before they become too complex and absorb excessive amounts of time and effort to resolve.

HMRC state:

"The overall aim is to deliver a more efficient and effective service to customers, businesses and individuals."

However, much like banks, people prefer to deal with staff face to face rather than via a faceless call centre.

Tax does have to be taxing.

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