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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Friday, 22 August 2008
A Very Bad Step
Much is made by those "in charge" of HMRC, and by Brown and his henchmen, of the restructuring and rationalisation of this mighty organ of the state.
However, those that actually work for it, interact with it and various MP's are not so impressed with the handling of "Smiler" Brown's conglomeration and reorganisation of Customs and Revenue.
Grantham Quentin Davies MP has expressed his disappointment at the response that he has received from the Government to his protests against the closure of Grantham's tax office.
HMRC staff from the office in Castlegate have been told that they will be relocated to Lincoln, or offered jobs in other offices as part of a restructure of the organisation.
The move will begin in Spring next year.
Treasury minister, Jane Kennedy, confirmed to Mr Davies that the plans will go ahead and assured him that the changes would have minimal effect on taxpayers.
As I have said before, many people prefer being able to talk to a friendly helpful member of HMRC face to face; rather then entangle themselves in the morass of the pig's breakfast of the HMRC website, or hang on the phone for hours as they attempt to access an expert at the HMRC call centre.
Mr Davies agrees:
"By far the worst aspect of the plans to close the Grantham tax office would be that taxpayers, individuals and businesses would have to travel to Lincoln to consult with HMRC. 11,000 callers were received in Grantham in 2006-07 and this service must continue.
The chances of honest mistakes in accounting for tax are greatly increased if there is no opportunity for face-to-face meetings between the taxpayer and the Revenue of Customs and Excise.
This would be a very bad step in the interests of both sides."
I agree, much like the banks that have shut local branches and fired branch managers (as they don't give a stuff about their customers), this is a retrograde step that is not in the interests of the taxpayer.
Government, especially "Smiler" Brown's administration, does not give a fark about the taxpayer (aside from viewing us as a hapless cow to be milked dry for every penny we have).
Tax does have to be taxing.
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