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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 10 September 2008
Let Them Eat Cake!
The "Board" or, as it likes to call itself, "Excom" of HMRC holds a monthly phone in with their "loyal" staff; whereby staff are "free" to phone in and ask their lords and masters whatever they like.
It is of course a PR exercise, much like a politician kissing a baby during an election campaign, designed to convince the staff that their opinions matter and that they are being listened to.
Anyhoo, a transcript of the phone in is published on the HMRC Intranet.
I understand that during a recent phone in one brave soul had the cajones to phone up and ask what the Chairman earned a year. He then pointed out that the Chairman's 2% increase was in fact more than the annual salary of the lowest paid staff in HMRC.
Excom replied thus:
"We have to tighten our belts and batten down the hatches".
One of the many lessons that I have learned in my years spent working in organisations around the world, is that organisations where management lead by example tend to be well run.
Organisations where management opt for the "do as I say, not as I do" technique of management, fail.
It would seem that Excom need a lesson in humility.
Tax does have to be taxing.
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