- About HMRC Is Shite
- RTI Resources
- Tax Insurance
- About KenFrost.com
- Contact Me
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 18 September 2008
Putting The Cart Before The Horse
I understand that HMRC Contact Centre staff, already somewhat under the cosh wrt to targets as to how long they take to deal with taxpayer enquires, have another rule that somewhat reduces their efficiency wrt handling taxpayer enquiries (when they start their day).
They are required to sign in to the call centre phone system (ie they are taking calls) before their PC has loaded (ie before they have access to the relevant data and security questions that they need, in order to be able to help the caller).
This issue was raised with Excom at one of their recent phone ins, seemingly (to their credit) those on Excom did not see the logic of putting the cart before the horse either.
Tax does have to be taxing.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"