I see that a whistleblower has told The Mail on Sunday that HMRC have issued orders earlier this month for call centre operators to handle incoming calls in a way that will make them last around three minutes longer.
All very well, except that as I noted in 2008 HMRC numbers are 0845.
According to Which? a 10-minute call from a BT landline to a normal geographic line costs about 40p at most, while the same call to 0845 number could cost up to 60p (50% higher).
HMRC state that they do not receive money from their phone service provider (Cable and Wireless).
I am sure that they don't.
However, it is more than likely that within their agreement with C&W their is a clause that states part of the revenue that C&W earns from calls should be used to offset the fees it charges HMRC.
I guess the cost of a phone call to HMRC is what one might call a stealth tax?
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
What is TAXWISE?
TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Taxwise
Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.
Click the link to read about: Tax Investigation for Dummies
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
- Tax Books
- Business Products
- Tax Investigation Insurance
- Contact Me
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.