I see that a whistleblower has told The Mail on Sunday that HMRC have issued orders earlier this month for call centre operators to handle incoming calls in a way that will make them last around three minutes longer.
All very well, except that as I noted in 2008 HMRC numbers are 0845.
According to Which? a 10-minute call from a BT landline to a normal geographic line costs about 40p at most, while the same call to 0845 number could cost up to 60p (50% higher).
HMRC state that they do not receive money from their phone service provider (Cable and Wireless).
I am sure that they don't.
However, it is more than likely that within their agreement with C&W their is a clause that states part of the revenue that C&W earns from calls should be used to offset the fees it charges HMRC.
I guess the cost of a phone call to HMRC is what one might call a stealth tax?
Tax does have to be taxing.
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