HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 27 August 2009

The Price of Procrastination

Procrastination
Accountancy Age report a small, but significant, victory by a taxpayer over the delays and obfuscation of HMRC.

H W Vaughan, a firm based in Swansea, overpaid its tax last year and then spent months sending letters and making phone calls trying to get a £15K refund it was owed.

Seemingly the query was passed between different HMRC employees, and paperwork went missing on several occasions.

The rebate finally materialised last month, along with an agreement from HMRC to pay £500 demanded by H W Vaughan to cover the cost of the letters and phone calls.

Others, who have experienced delays and incurred costs because of HMRC delays, may well care to take note of this.

Tax does have to be taxing.

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1 comment:

  1. Will be interested to see the reasons/detail/argument behind the compensation.

    Underneath that AA link is reference to HMRC’s accounts being qualified, yet again. The words of the Public Accounts Committee chairman are worth repeating ... Edward Leigh said: ‘It is far from reassuring to learn that the department's management of customs activities is fragmented and disjointed, that accountabilities are blurred and that management information is poor.’

    http://www.accountancyage.com/accountancyage/news/2246406/accounts-qualified-five

    Trevor Scott

    ReplyDelete