HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 18 August 2009


The Independent Certified Practicing Accountants Group claims that HMRC is taking too long to process tax refunds.

Tony Margaritelli, ICPA chairman, said that refunds are taking an interminable time:

"Most galling is the fact that the revenue has been encouraging accountants to file self-assessment for clients because refunds are automated and should therefore come through within days."

One of the reasons for the delay may well be the new processes being introduced by HMRC.

I am advised that as part of the LEAN programme (or Pacesetter as it is now called in National Insurance Contributions Office - NICO), millions has been spent on private consultants (some from Unipart).

The consultants are implementing a production line way of working based on that of the Toyota company.

Fair enough, if it works.

However, I understand that in some departments "customer" waiting time has risen from three days to approximately eight weeks.

I am also advised that HMRC are not allowed to tell "customers" (taxpayers) about the backlog. Meanwhile HMRC presses ahead with implementing this across all departments.

Tax does have to be taxing.

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1 comment:

  1. And The Lord Lean did create Pacesetter Practitioners...

    In the beginning a star burst, a firmament of light was created and everything was white, because it was always so. Lord Lean saw that the white was good and created whiteboards. Value streams were created, because the laws were Lean’s. Lord Lean said let the grass grow with diagnostic dung and saw that it was good. Then Lord Lean said let P.O.T. (Potential Outcome Tray) grow from the earth, and so it was.
    The Lord Lean did create Pacesetter Practitioners from the grass and beckoned the Practitioners into the value stream and the knowledge came to them. Lord Lean said ‘I have selected you as my messengers’. The Lord Lean told of a future with no more weeping, wailing staff complaining of stress. The Lord Lean did create road maps and the commandments on post it notes and told his prophets to follow the road map to salvation for it would make them free. The Prophets of Pacesetter, the keepers of chaos, creators of confusion then did wander the earth smiting rationality and all its works. They battled with the forces of logic by convincing the non-believers that the first step to enlightenment is to reject logic. Through causing an infinite number of strange and unpredictable actions, these human vessels expressed the vision of Pacesetter by speaking in tongues, mesmerizing all who listened to the words ‘outputs’ and ‘uplifts’.
    The Practitioners explained how Pacesetter moved in mysterious ways, creating miraculous targets which shall be known as ‘baselines’. Glory. Incredulity and expletives were in abundance by this miracle but Pacesetter temples were created to convert the heathens and heretics. Those who sowed the seeds of doubt were made to kneel at the feet of consultants, the cosmic gurus of confusion, and prostrate themselves beneath the consultants’ hooves.
    The misguided brethren who attempted to live contrary to the laws of Lean were made to have morning meetings where they would stand and submit to the will of Pacesetter. Outbreaks of irrationality cast out logical debate. Those who succumbed to Pacesetter clicked mightily to achieve the hourly targets. Praise be.
    Verily the Practitioner Prophets were drunk in the sacrament of Lord Lean, coveting his spirit, incarnations of his loyal servants. Reports of the transubstantiation of water into wine allowed new prophets to see the holy light of the epiphany and be baptized in the value streams of the Lord Lean.
    On the seventh day his Lord did rest.