The Independent Certified Practicing Accountants Group claims that HMRC is taking too long to process tax refunds.
Tony Margaritelli, ICPA chairman, said that refunds are taking an interminable time:
"Most galling is the fact that the revenue has been encouraging accountants to file self-assessment for clients because refunds are automated and should therefore come through within days."
One of the reasons for the delay may well be the new processes being introduced by HMRC.
I am advised that as part of the LEAN programme (or Pacesetter as it is now called in National Insurance Contributions Office - NICO), millions has been spent on private consultants (some from Unipart).
The consultants are implementing a production line way of working based on that of the Toyota company.
Fair enough, if it works.
However, I understand that in some departments "customer" waiting time has risen from three days to approximately eight weeks.
I am also advised that HMRC are not allowed to tell "customers" (taxpayers) about the backlog. Meanwhile HMRC presses ahead with implementing this across all departments.
Tax does have to be taxing.
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